Netherlands: Hosting Providers

VMware vCAN Product Usage Guide Q3 2016

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VMware Confidential V M W A R E V C L O U D A I R N E T W O R K P R O G R A M P R O D U C T U S A G E G U I D E / 3 Summary The following products have been added to the VMware vCloud Air Network Program: 1. VMware Availability for vCloud Director The following products are placed on "Special Terms 1 " in the vCloud Air Network Program: The products on "Special Terms" are expected to be removed from the vCAN program by the end of Q3 2016 or when their transition products are generally available in the vCloud Air Network program, whichever is later. Meanwhile, they are available for use only by vCAN partners with contracts completed prior to August 1, 2016. The new vCAN partners with contracts completed on or after August 1, 2016 should use the recommended migration option where applicable. 1. VMware vRealize Business Enterprise Foundation Package. There is no VMware migration option; the product will continue to be supported by a 3 rd party company. 2. VMware vRealize Business Enterprise for Additional Users. There is no VMware migration option; the product will continue to be supported by a 3 rd party company. Support Overview Support coverage provided for VMware vCloud Air Network Products is listed in this Guide for each product. Product Support renewal is automated without any required action by Service Providers or Aggregators. Product Support is automatically extended for any Service Provider with an effective contract that is not delinquent in reporting or payment as of the contract anniversary date. All support is governed by the VMware Support Policies set forth on https://www.vmware.com/support/policies/policy_index.html. Product Lifecycle VMware manages product availability in accordance with its Lifecycle Policies described at https://www.vmware.com/support/policies/lifecycle.html (the "Lifecycle Policies"). Unless otherwise indicated in this Guide, the vCloud Air Network Program products and services will follow VMware's general Lifecycle Policies. For the vCloud Air Network Program, a product or service is considered on "Special Terms" when it has reached the End of Availability under the Lifecycle Policies. While a product or service is on Special Terms, Service Providers using the product or service prior to the End of Availability may continue to use (and report usage of) the product or service and request additional licenses, but usage by new Service Providers is not allowed. When a product or service has reached either the End of Support Life or the End of Technical Guidance, then all Service Providers must stop using the applicable product or service. For a complete list of the lifecycles for VMware products and services, please refer to: https://www.vmware.com/files/pdf/support/Product- Lifecycle-Matrix.pdf. Translation To the extent that this Guide has been translated into any language besides English, the English version of the Guide will prevail over any inconsistencies with a non-English version of the Guide. 1 Refer to the Product Lifecycle section for definition of "Special Terms".

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